Responsible Gaming at vip1
We are committed to keeping gaming fun, safe, and in control for every player in Bangladesh. Your wellbeing always comes first.
Our Commitment to Safe Play
At vip1, we believe that gaming should always be an enjoyable and entertaining activity, never a source of stress or financial hardship. We take our responsibility to our players seriously, and that means giving every member in Bangladesh the tools, information, and support they need to stay in control of their gaming habits at all times.
All players must be 21 years or older to register and participate in any gaming activity on vip1. This is a firm policy, and we ask all users in Dhaka, Chittagong, Sylhet, and across Bangladesh to respect it. If you or someone you know may be gambling beyond their means, please use the tools below or contact our support team immediately.
Gambling is for entertainment only. Never chase losses. Never gamble with money you cannot afford to lose. If gambling stops being fun, please stop and seek help.
Self-Exclusion and Account Controls
vip1 gives every registered player in Bangladesh direct control over their account activity. Whether you need a short break or want to stop gaming entirely, our self-exclusion options are designed to be simple, immediate, and effective.
Temporary Time-Out
Choose a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During this time your account is paused — you cannot log in, place bets, or make deposits. The time-out activates immediately and cannot be shortened once started.
Long-Term Self-Exclusion
Request a self-exclusion period of 6 months, 1 year, or permanent exclusion. During self-exclusion we will also suppress all marketing communications to your registered email and phone number. To reinstate your account after a fixed-term exclusion, a mandatory cooling-off assessment is required.
How to Request Account Controls
Log in to your vip1 account and navigate to the Account Settings section, then select Responsible Gaming. You can activate any limit or exclusion instantly from there. Alternatively, contact our support team directly at [email protected] and we will apply the restriction on your behalf within one business day.
Deposit Limits and Spending Controls
Managing how much you deposit is one of the most effective ways to keep gaming within healthy boundaries. vip1 lets you set your own BDT deposit limits so that your wallet is always protected, even on your most exciting gaming days.
- Set a daily deposit limit — for example, ৳500 per day — directly from your account dashboard.
- Set a weekly limit that resets automatically every Monday at midnight Bangladesh Standard Time (BST, UTC+6).
- Set a monthly cap to align your gaming budget with your monthly income cycle.
- Limit reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.
Recognising Problem Gambling
For most people, gaming at vip1 is a relaxing and enjoyable pastime. However, for a small number of players it can become problematic. Recognising the signs early is the first step toward getting back in control. You may have a gambling problem if you:
- Gamble with money set aside for rent, food, bills, or other essential living costs.
- Feel anxious, irritable, or depressed when you are unable to gamble.
- Chase losses by placing increasingly larger bets to try to win back money you have lost.
- Lie to family or friends about how much time or money you spend on gaming.
- Find it difficult to stop playing even when you have decided to stop.
If any of these signs apply to you, please do not hesitate to reach out. Our support team at vip1 is trained to assist with responsible gaming concerns, and you can contact us at [email protected] at any time. You are not alone, and help is always available.
Tips for Playing Responsibly
The following habits will help you enjoy vip1's games in a healthy, balanced way. Incorporate these into your routine from day one.
- Always set a firm budget before your session starts, and never exceed it regardless of whether you are winning or losing.
- Treat gaming as entertainment spending — the same way you would budget for a cinema ticket or a meal out in Dhaka.
- Take regular breaks during gaming sessions. Use the time-out feature if you feel you have been playing for too long.
- Never gamble while under the influence of alcohol or when you are feeling emotionally stressed or upset.
- Balance your gaming with other hobbies and social activities — cricket, football, family time, and community events around Bangladesh.
Protecting Minors
vip1 operates a strict 21-and-above policy. We verify the age of all players during the registration and KYC process. Any account found to belong to a person under the age of 21 will be suspended immediately and any remaining balance refunded to the verified payment method (bKash, Nagad, Rocket, or bank account) without delay.
If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed vip1, please contact us immediately at [email protected]. We will take swift action. We also strongly recommend the use of parental-control software to restrict access to gambling sites on shared devices.
Get Support Today
If gaming has stopped being fun and you need to talk to someone, our team is here for you around the clock. There is no judgment — only practical help and a path forward.
vip1 Responsible Gaming Support
Reach our team any time at [email protected]
Frequently Asked Questions
How do I set a deposit limit on my vip1 account?
Log in to your vip1 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly BDT deposit limits. Reductions apply immediately; increases require a 24-hour cooling-off period.
Can I self-exclude from vip1 permanently?
Yes. vip1 offers both temporary time-outs and long-term self-exclusion, including permanent exclusion. To activate permanent self-exclusion, go to Responsible Gaming in your account settings or contact our support team at [email protected]. Permanent exclusion cannot be reversed.
What is the minimum age to play at vip1?
Players must be 21 years or older to register and play at vip1. We verify age through our KYC process. Any account found to belong to someone under 21 will be immediately closed and any balance refunded.
What should I do if I think I have a gambling problem?
If you believe gaming is affecting your wellbeing, finances, or relationships, please stop playing immediately and contact our support team at [email protected]. We can help you activate self-exclusion, set spending limits, or simply provide guidance. You can also use the responsible gaming controls in your account settings at any time.
Keep Exploring vip1
Ready to play responsibly? Explore cricket betting, slots, and live casino games — all with your personal safeguards in place.