Privacy Policy

Introduction

Welcome to vip1, Bangladesh's trusted online gaming destination. This Privacy Policy explains how vip1 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use the vip1 platform, including our website at https://vip1.today.

By registering an account or continuing to use vip1, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users located in Bangladesh and elsewhere who access our services.

Information We Collect

We collect different categories of information depending on how you interact with our platform. This includes information you provide directly and information collected automatically through your use of the service.

Personal Information You Provide

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet)
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account references)
• Identity verification documents (National ID, passport, or other government-issued ID) where required for KYC compliance

Information Collected Automatically

• Device information: IP address, browser type, operating system, device model, and unique device identifiers
• Usage data: pages visited, time spent on platform, games played, betting history, session duration, and click patterns
• Cookies and similar tracking technologies that help us understand user behavior and improve platform performance

How We Use Your Information

vip1 uses your personal data for the following lawful purposes:

• Account creation, verification, and ongoing account management
• Processing deposits, withdrawals, and all financial transactions securely
• Delivering personalised gaming recommendations, promotions, and bonus offers
• Preventing fraud, money laundering, and other unlawful activities on the platform
• Complying with responsible gaming obligations, including monitoring for problem gambling indicators
• Sending service-related communications such as account alerts, security notices, and policy updates

Cookies and Tracking Technologies

vip1 uses cookies — small text files stored on your device — to maintain session continuity, remember your preferences, and analyse how users navigate our platform. Cookies allow us to keep you logged in during a session and serve you content relevant to your activity on the site.

You may configure your browser to reject non-essential cookies, although this may affect some platform functionality. We do not use cookies to track your activity on third-party websites outside of vip1. Essential session cookies are necessary for the platform to function correctly and cannot be disabled.

Sharing Your Information

vip1 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Trusted service providers who assist us in operating the platform (e.g., payment processors for bKash, Nagad, Rocket, and Upay transactions), subject to strict confidentiality obligations
• Regulatory or law-enforcement authorities when required by law or to protect the rights, safety, and security of vip1 and its users
• In connection with a business merger, acquisition, or asset transfer, where your data may be transferred to the successor entity under equivalent privacy protections

In all cases where data is shared with third parties, vip1 requires those parties to handle your information in accordance with applicable data protection standards and to use it solely for the purposes for which it was disclosed.

Data Security

vip1 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, and regular security assessments.

While we take all reasonable precautions, no method of internet transmission or electronic storage is completely infallible. We encourage you to use a strong, unique password for your vip1 account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it. You may request account closure and data deletion by contacting our support team at [email protected].

Your Rights

As a vip1 user, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: Subject to legal obligations, you may request deletion of your personal data
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.

Payments and Financial Data

When you make a deposit or withdrawal on vip1 using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, your transaction data is processed through secure channels. We store only the minimum financial information necessary to process and record your transactions — we do not store full payment credentials on our own servers.

All BDT transactions are subject to standard transaction logging for audit and compliance purposes. In the event of a dispute regarding a transaction, this logged data may be reviewed by our compliance team. We do not share your financial transaction data with third parties except as required for payment processing or by law.

Third-Party Services

vip1 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers may process limited technical data (such as session tokens and game outcome data) necessary to operate their games on our platform. Their own privacy practices are governed by their respective privacy policies, and vip1 is not responsible for those external practices. We select third-party partners who maintain appropriate data security standards.

Children's Privacy and Age Restriction

vip1 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. All users must be 21 years of age or older to register and use the vip1 platform. If we become aware that personal data has been collected from a user under the age of 21 without verifiable parental consent, we will take immediate steps to delete that information and close the account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

vip1 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of vip1 following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vip1 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy-related enquiries promptly and transparently.

Email: [email protected]